How does Technical Support Service work?
When I started my research for this business, I communicated with a number of people whom I thought might have some practice in managing such merchants, and what I heard from them didn’t precisely come as a surprise to me. Most of my contemporaries warned me that such businesses could be very difficult to work with — that their company practices were doubtful, that they could infrequently doctor the required paperwork, that their chargeback ratios were sky-high, and that customer objection levels were off the chart. “Where have I heard that before?”, I wondered, and my initial practice rapidly confirmed the authenticity of these warnings. However, I had the good fortune to quickly stumble upon a high risk merchant who turned out to be hardworking, trustworthy and legit. He also ensured low levels of customer complaints and chargebacks. Equally important, the volume per month was extravagant— about $500,000 and still continues to grow.
Finding the best payment processing solutions can be difficult for tech support merchants operating internationally.
Whether you offer remote tech support assistance or in-office computer services, Merchant Stronghold provides customizable merchant accounts. For tech support businesses with Merchant Stronghold, you will be connected to a vast network of domestic, offshore and international acquiring banks that can approve you regardless of your geographical location.
Tech Support Merchant Account Fees
Our tech support merchant account fees are competitive and affordable, and our application process is free. Once our underwriting department matches you with one of our acquiring banking partners, the bank will then process your application and determine your merchant account fees.
Since banks determine fees on a case-by-case basis, we cannot provide you with exact fees until the underwriting process has been completed. However, you can contact us for your free quote.
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How to Get and — More Importantly — Keep a Merchant Account Live
There was this particular merchant based in the U.S. and, by the time it contacted us, it had gone to some of the biggest U.S. processors to open several merchant accounts, a couple of which are still active. Now, this is one of the biggest mistakes that merchants must not make —opening several merchant accounts at once, and not keeping them live. If it’s done otherwise, processors get nervous and understandably so —the new Merchant Account You are applying dormant is either closed down or replaced. In the event, we asked our merchant to explain why it had gone through the pain of opening these many merchant accounts and received a satisfactory explanation, which is not a typical scenario. I should also add that the merchant had already received notices that its remaining two accounts would be closed within a month, which brings me to the next lesson — if you operate an online tech support business, the mainstream processor would not be a viable option — even if you do manage to get an account with them and keep it functioning, it is inevitable to keep it running. As soon as the processor’s risk department takes a close look at it, it will shut down in a second. What you need is a high-risk solution, although not necessarily an offshore one.
Merchant Stronghold’s Technical Support Checklists
Merchant represents and warrants each of the following by checking it and signing below:
Merchant is engaged in the business of offering technical support services and has obtained, and throughout the term of the agreement will maintain all local, state, and federal licenses, registrations, and approvals required to conduct such business. All technical support services for which Merchant services charge any customer will be provided only by the Merchant, and will not be referred, re-directed, or outsourced to any third party.
Merchant understands, currently fully complies with, and during the term of the agreement, will fully comply with all relevant provisions of all of the following as amended from time to time: section 5 of the Federal Trade Commission Act, 15 U.S.C. §45;
The Telemarketing and Consumer Fraud and Abuse Prevention Act. 15 U.S.C § 601, et seq(“TCFAPA”) and all regulations implementing the TCFAPA including without limitation the Telemarketing Sales Rule, 16 C.F.R. §310.1, et seq.,
The Telephone Consumer Protection Act, 47 U.S.C. §227, et seq. (“TCPA”) and all regulations implementing the TCPA including without limitation 47 C.F.R§64.1200, et seq.;
The Electronic Funds Transfer Act, 15 U.S.C §1693, et seq.(“EFTA”) and all regulations implementing the EFTA including without limitation Regulation E,12 C.F.R. §1005.1, et seq.:
The electronic signatures in global and National Commerce Act, 15 U.S.C. §7001, et seq.; and all other applicable federal, state and local laws, rules and regulations including, without limitation, those referring, relating or operating to the foregoing, consumer privacy and protection, credit , lending, finance, usury, and banking, and with the Rules (as defined in section 1 of the Agreement)
Merchant will immediately notify MSH and Bank in writing of any inquiry, investigation, complaint, charge, subpoena, claim, request for information, judgment, injunction order, cease and desist order, any similar judicial, quasi-judicial, administrative, or executive order, or any license or permit revocation or cancellation by any local, state or federal law enforcement or regulatory agency, entity, or official in connection with or relating to Merchant’s business including withoutlimitation of any complaints, charges or claims against Merchant by any customers of Merchant or by any local, state or federal official.
In addition to the indemnity obligations set forth in the Agreement, Merchant will also indemnify MSH and Bank, harmless from and against any and all losses, costs, liabilities, damages and expenses (including attorneys’ fees and collection costs) resulting from or incurred in connection with any inquiry, investigation, complaint, charge, subopena, claim, or request for information of or against Merchant, or against or involving MSH or Bank in Connection with Merchant,
by any local, state or federal law enforcement or regulatory agency in connection with or relating to Merchant’s business including without limitation of any complaints, charges or claims by any customers of Merchant or by any customers of Merchant or by any local, state or federal official. Merchant understands that MSH or Bank may terminate the agreement effective immediately in the event of any breach of this addendum or as otherwise set forth in the Agreement.