How to handle the chargeback claim if the sales receipt is lost

How to handle the chargeback claim if the sales receipt is lost

How to handle the chargeback claim if the sales receipt is lost

Today, we are living in a world where people prefer to carry card over cash to pay. This use of cards for paying is also among one of the safest ways for buyers. That gives them the authority to question the authenticity of the product or transaction. Also, to ask for money back if they don’t like the merchandise.

But, a thing that doesn’t change with this new method of collecting the payment through cards is the billing/invoice process. A business has to give the sales receipt of the sold product and for the merchant’s safety. They need to keep a copy of the receipt and one addition in this process is creating a copy for the bank to get a refund against the processed transaction from the card.

How to Deal with Chargeback in Absence of Sales Receipt

In businesses, the receipts are the only physical document that can prove that transaction is valid to get funded. As discussed above it’s the merchant’s responsibility to provide the appropriate and correct copy of the receipt to the bank. If the details on the receipts misprints due to paper quality, color, fading of ink becomes invisible. That can be or the receipt tear apart. This causes the loss of correct data. In this case, the card holder’s bank with their right to question the transaction can ask the merchant to again submit the transaction details.

To submit the exact and appropriate details to prove the validity a merchant has a few remedies that can be practiced:

  1. If the merchant has the transaction proofs in details that prove the validity of the transaction, they should send it to the bank within time.
  2. If the merchant has the copy of transaction that to is not able to give the detailed information then the merchant should accept the chargeback and pay for it.

To prevent this error to happen regularly, a merchant can take few precautionary measures:

  1. A merchant should have sufficient copies of the sales receipts that can save the time whenever a merchant gets the retrieval request.
  2. Always keep the printer carbon ribbon filled and use less carbon so that the prints should not destroy the text written.
  3. Always give print on white paper to the customer and keep the colored paper as the file.
  4. Company’s logo should be available on all the receipt prints, this proves the authenticity.
  5. In card present situation of the transaction, a copy of sign sales receipt should be in place as the proof. This helps to prove that the transaction was in pace with card holder’s will.
Payment Security for Merchant

Email us anytime!

Email customer service 24/7

Payment Security for Merchant

Call us anytime!

Reach customer care 24/7 at +1 (888) 622 – 6875

Chargeback Claim

Leave a Reply

Related Posts


Chargeback Representment
October 16th, 2017

Chargeback Representment

What is a Chargeback? Chargeback is a mechanism by which a

Read more

Tags


Accept Credit Card  Adult articles  Barber Shops  Beauty Products  Beauty Salons  Beauty Shops  Boating and marine  BOWLING ALLEYS  Business  Business & Economics  Card Brands  CBD Business  Chargeback Reduction  Chargeback Reduction  Chargebacks  Chargebacks  Chargebacks Fraud  Check Processing  collection agencies  considered high risk  Cosmetics & Personal Care  Countries  Courier Services  Credit card processors  Credit card processors  Credit Score  Cruises  Debt  Debt Collection  Dentists  Disputing Chargebacks  Doctor and Telemedicine  Document Preparation  Dry Cleaners  E-commerce  E-commerce  E-Commerce Tips  Echeck Processing  Electronic Payment System  Entrepreneurs  Escort Merchant Account  Florist  furniture  Furniture Merchant  furniture merchant account  furniture store  Gift Shops  Health & Beauty  Healthcare  High Risk Business  High Risk Business Merchant  High Risk Business Merchant  High risk industry  High Risk Merchants  Home Furnishings  Limited Liability Company  Liquor Stores  LLC Businesses  Marine business  Marine Services  Mastercard  Mastercard  MCC / SIC Code  MCC / SIC Code  Medical and Healthcare  Merchant Account  Merchant Account  Merchant Account Requirement  Merchant Account Tips  Merchant Agreement  Merchant Services  Merchant Statistics  Merchant Stronghold  Merchant types  Merchant Underwriting  Merchants USA  Natural Candy Store  NMI  Nutra Merchant Account  Nutra Merchants  Nutraceuticals  Office and commercial furniture  Offline and Online Furniture Retail  Online Business  Online Payment Services  Online Payment Services  Online Processing  Online Processing  Payment Gateway  Payment Gateway  Payment Gateway Integration  Payment processors  PCI  PCI Compliance  Personalized Card  Pharmacy  Pharmacy  Point of Sale Software  POS Systems  POS Terminals  Prepaid Cards  Retail Businesses  Retail Merchant Accounts  Retail Merchant Accounts  rich countries and poor countries  Sporting Goods  Successful Companies  Tailoring & Alterations Businesses  Timeshare Merchant Account  top companies  Transaction dispute  Transportation Service  Travel Agencies  Travel Agency  Travel Agency  Travel Agency & Reservations merchant accounts  travel agency merchant account  Underwriting guidelines  VISA  VISA  VX 520  Vеrifоnе VX520 POS